Support

AppSense Technical Support provides its members with the opportunity to benefit from the latest technical support directly from AppSense.

Membership to the program allows you to log issues directly with the AppSense Technical Support Team and be provided with quality technical expertise in order to resolve technical queries promptly and effectively.

Regardless of whether you are a small, medium or large enterprise, AppSense support delivers a professional level of support and service to keep your AppSense investment operating at maximum efficiency.

Membership of this program also provides access to the AppSense Customer Portal "myAppSense" where customers can download software, view and raise support tickets, access a knowledgebase of technical information and download all relevant product and technical documentation.

The table below shows the level of service available to AppSense customers.

To become a member of this program you must either be an AppSense customer or evaluate our software. You can register for a 21 day evaluation anytime by clicking here or by hitting the Evaluate button anywhere on the website.

AppSense Subscription provides its members with the opportunity to benefit from the latest product releases, service packs, upgrades directly from AppSense.

As a member of the program, your AppSense solution is completely up to date and delivering you the benefits you expect from a best-in-class software solution. Membership to the program guarantees you remain up to date with the latest product functionality.

Regardless of whether you are a small, medium or large enterprise, AppSense subscriptions delivers a professional level of service to keep your AppSense investment operating at maximum efficiency.

Membership of this program also provides access to the AppSense Customer Portal "myAppSense" where customers can download software, view and raise support tickets, access a knowledgebase of technical information and download all relevant product and technical documentation.

To become a member of this program you must either be an AppSense customer or evaluate our software. You can register for a 21 day evaluation anytime by clicking here or by hitting the Evaluate button anywhere on the website.

As an AppSense customer or evaluator, you will have access to a knowledgebase of technical and product information submitted by AppSense customers, Technical Support and our development and testing experts.

A huge amount of information is contained in this knowledgebase including technical tips, best practices and ideas for future product features.

The AppSense knowledgebase is available from the AppSense customer portal 'myAppSense'. To access myAppSense you must either be an AppSense customer or evaluate our software. You can register for a 21 day evaluation anytime by clicking here or by clicking the 'Evaluate' button througout the website.

AppSense offers customers and partners the opportunity to receive formal training on the deployment and implementation of AppSense software, achieving the status of AppSense Certified Administrator.

Details on the training course can be found in the Training Course Overview document. - Training Course Overview

Booking your place
AppSense training courses are delivered at Authorised Training Centers. To find your nearest center and book your place please contact:

Customers - Please contact your chosen AppSense Certified Solutions Provider (CSP) for further details. You can find your nearest AppSense CSP at our CSP listings page.

Channel Partners - AppSense Certified Administrator Training will be delivered by your chosen AppSense Distributor.

AppSense is keen to provide the best support possible for its products and to provide new functionality for both our existing and new customers. As part of the evolution of the products we will periodically announce that a version of our products or an environment is approaching the end of its supported life (EOL).

The AppSense EOL policy is to provide support to the current release version plus the previous major version, its minor versions and its service pack releases. All versions prior to the previous major version are considered end of life products.

When a product reaches its end of life date, it will be denoted as end of life on the AppSense website. The following conditions apply to all end of life products:

• AppSense will no longer provide technical support for this version of the product.
• AppSense will not fix any defects in this version of the product.
• No future minor releases or service packs will be delivered for that version.
• AppSense will actively support the current release version of the product along with all release versions of its preceding major version.

Announcement:

AppSense Management Suite V7.0 was released on January 15th 2007. With this release, AppSense will no longer support the following products and environments:

• Performance Suite 2.0, 2.1, 2.2
• Versions of AppSense Management Suite prior to 6.0.1200
• Server Based Toolkit (all versions)
• AppSense Management Suite V7.0 (and later) on Microsoft Windows NT version 4

The AppSense Deployment System has now been replaced with the AppSense Management Center. We will make the Deployment System available to customers until January 2008 and will provide technical support until January 2009, however please note that this software is no longer being developed by AppSense and is not supported on MS Vista and x64 bit platforms. We strongly recommend you use the AppSense Management Center to deploy all versions of AppSense software.

If you have any questions or need advice in moving to a more recent version of our products, please contact: customercare@appsense.com