Support Services
We offer a range of services from technical hotline support, with real people at the end of the phone and 24/7 coverage, a knowledgebase system that includes documents and product information from our user virtualization community to help conquer many different environment issues and a software subscription program to ensure you get the most value from your investment.
AppSense Subscription and Support Program
The AppSense Subscription and Support Program provides its members with the opportunity to benefit from the latest product releases, service packs, upgrades and technical support directly from AppSense ensuring that your AppSense solution is completely up to date and delivering the benefits you would expect from a best-in-class software solution.
Membership of the program guarantees you remain up-to-date with the latest product functionality, whilst allowing you to log issues directly with the AppSense Technical Support Team to access technical expertise in order to resolve technical queries promptly and effectively. Regardless of whether you are a small, medium or large enterprise the AppSense Subscription and Support Program delivers a professional level of support and service to ensure that you take full advantage of your investment.
AppSense Software Subscriptions and Support Platinum
The AppSense Platinum Support offering is designed for customers making a strategic, enterprise-wide investment in AppSense technology. It is optimized for customers where AppSense software is a mission critical part of the IT environment. It includes all of the standard features (software subscription, technical hotline support and access to the myAppSense portal), plus the following:
- Accelerated call routing to advanced support, recognizing customer-side expertise and the additional troubleshooting tasks completed by the customer.
- A Technical Service Manager (TSM) to act as a preferred point of contact for each customer and knowledge champion for their environment.
AppSense Software Subscriptions and Support Gold
The AppSense Gold Support offering is AppSense’s standard enterprise customer support contract, providing 24x7 support for all of AppSense products. It includes software subscription, technical hotline support and access to the myAppSense portal. AppSense Gold Support provides telephone and email support direct from AppSense, alongside access to our extensive online support resources on this Support section of our site.
AppSense Software Subscriptions and Support Silver
The AppSense Silver Support offering is AppSense’s entry level customer support contract, providing cost effective day time business hours support for customers who use AppSense products. It includes software subscription, technical hotline support and access to the myAppSense portal. AppSense Silver Support provides telephone and email support direct from AppSense, alongside access to our extensive online support resources on this Support section of our site.
AppSense Knowledgebase
As an AppSense customer or evaluator, you will have access to a knowledgebase of technical and product information submitted by AppSense customers, Technical Support and our development and testing experts.
A huge amount of information is contained in this knowledgebase including technical tips, best practices and ideas for future product features.
The AppSense knowledgebase is available from the AppSense customer portal myAppSense. To access myAppSense you must either be an AppSense customer or evaluate our software. If you are interested in evaluating AppSense software, please press the Contact AppSense Pro button displayed throughout our site and complete the form.